About Us
Shop Greek is apart of Greek Food & Drink, we are very keen that you should be satisfied with our service and products. If you have any further suggestions or comments please e-mail us at suggestions@greekfoodanddrink.com
VAT No: 886 7834 51

Reaching Us
If you need to reach us, please e-mail us on contact@greekfoodanddrink.com, alternatively, you can call or fax us on 01623 430 436 (International +44 1623 430 436) or write to us at :- Shop Greek, Greek Food & Drink, 11 Beresford Rd, Mansfield Woodhouse, NG19 8QP

Making A Purchase
Placing an order is easy. Simply browse the product list and click on any items you wish to purchase, then confirm the quantity and "add" them in the shopping basket. After you have finished your selection, click on "Buy Goods", and you will be asked for details that we require to fulfill your order.

We accept UK Maestro, Master Card, Solo, Visa, Delta ,Visa Electron and many more for on-line ordering. Alternatively you can select 'SEND A CHEQUE' payment option and post your order together with a cheque or postal order to Greek Food & Drink, Shop Greek, 11 Beresford Rd, Mansfield Woodhouse, Nottinghamshire, NG19 8QP. Cheque's payable to Greek Food & Drink.

From time to time some items maybe out of stock, we will try for this not to happen. But in the event of this occurring we will refund any items which are not in stock, if you order a Hamper we will replace the item with a similar product of the similar price.

Images
Images of our products are for illustration purposes only, the actual product may differ from image on our website.

Shipping And Handling
Shipping is automatically calculated according to weight of your order. For UK mainland orders we will dispatch your order out within 5 working days of receiving it. We ONLY deliver on the following days, Tuesday, Wednesday, Thursday, Friday (e.g. if you order on Thursday your will not receive your order at the earliest until the following Tuesday excluding bank holidays. Unless you would like a Saturday delivery.)

Notification by email will be sent to you advising when you order has been dispatched.

Please note that someone MUST be present at the delivery address because the delivery will need to be signed for. If for any reason no one is present, at the time of delivery. Please leave visible instructions for the delivery driver to leave your order with a neighbor where someone MUST be present to sign for it. For residential address delivery only a second attempt for delivery will be free. If a second attempt fails the order will be returned to Greek Food & Drink and no refund will be possible.

A charge of £10 extra for a second attempt. If 48hrs pass from the 1st delivery attempt and you don't contact the delivery company or Greek Food & Drink, the items will be automatically returned to our depot and NO refund will be possible.

Prices are, (UK mainland only) :-

Prices do not include VAT

The weights shown in our items are only NET weights, NOT including the packaging (e.g. bottles, water etc.)

For orders outside the UK mainland please contact us for prices (if not mentioned above).

Age Restriction
Shop Greek (Greek Food & Drink) cannot sell wine / spirits to anyone who is not 18 years old or over. By placing an order you confirm that you are at least 18 years old. If you are buying wine / spirits as a gift the recipient must also be over 18 years old.

Credit Card and Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We are committed to your satisfaction. We guarantee that all the products we sell are manufactured to the highest standard and should reach you in perfect condition. We guarantee that you can return any damaged goods, loss etc., claims must be made within 24hrs of delivery. Damaged goods must be retained (you must take pictures of the damaged goods and delivery box, without this we are unable to proces your claim) and returned to us for inspection within 7 days, unopened and in its original condition for a full refund of the value of the products.

You must contact us by e-mail or telephone for full instructions so we can arrange the returning of any goods. If you are later than 24 hrs you cannot return the items. If the products are faulty you can return the products and we will refund the value of your products plus the cost of your p&p. If your order is returned for any other reason p&p is not refunded.

If you have a complaint about our service please e-mail us at complaint@greekfoodanddrink.com . We will acknowledge your complaint within 24 hours and attempt to deal with any issues arising from your complaint as promptly and efficiently as possible. This guarantee does not affect your statutory rights.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name, address, telephone number, e-mail address. From time to time you receive emails from us notifying you of new products/special offers.